If there was ever a special, blissful, treat you'd like to gift someone, let this be it.
Located at several areas in the city of Bombay, AromaThai- the foot spa, is a treat for the senses. Their one hour long "Sawadee" foot massage priced at about INR 700, is a relief for those hard at work in this stressful city.
To divulge all would take away from the experience, but let's just say it includes a gentle foot wash and scrub, about 40 minutes of foot rub and accupressure with your choice of aromatic oil, about 20 minutes of head and shoulder massage and some warm, mild thai tea to top it all off.
For first-timers and returning customers alike, the experience is a delight and can be a case in point for Bombay services looking to learn a few lessons in great branded customer experience.
Why, you ask? The welcome you receive is in soft thai. You have no doubt that the shoes/slippers you leave in their custody will be well taken care of. The ambience is soothing with beautifully designed walls and artfully done foot tubs. The expertise that they display in handling your feet, is above average, and done with a smile. And, the thai theme extends to the flowers that the masseuses wear in their hair. For the most part, you feel like you are in some exotic village in Thailand.
The one drawback is that the hostess (in the Bandra spa) is located as you enter (rightfully so) but that the hum of her voice and buzz of the telephone distract you, even as you try and make this journey through Thailand. So, a tip: Seat yourselves upstairs, since the constant buzz of the telephone might prevent you from dozing off during your spa hour!
Just in case, you'd like to check them out, they're at http://www.aromathai.net where they also give you some important points to remember, as you decide to take a trip to Thailand, from just down your street!
Showing posts with label Lifestyle. Show all posts
Showing posts with label Lifestyle. Show all posts
Wednesday, May 13, 2009
Friday, April 10, 2009
Retail Reality
So, after a hiatus, I decided to take in some shopping at one of the more popular malls in Bombay, which happens to be one of the larger shopping and entertainment destinations in India.
'High Street Phoenix', whose slogan is aptly- 'a day well spent' because of the various activities it offers, was the destination.
There were a number of stores we visited:Patschouli and Mogra for Indian ethnic wear, Puma, United Colors of Benetton, Marks and Spencer, Pepe Jeans, Lifestyle (a department store owned by the Landmark Group) Lush Cosmetics etc. I was keeping a sharp vigil on something, anything, that could be considered blissful, exciting, or just something beyond the ordinary.
Lush had some great assistants- helpful and knowledgeable. The other stores? Passable service, not-so-interested sales staff, and far from what we call a great brand experience.It was a hot day too. And even though the mall is mostly air-conditioned, people were definitely listless. Come on! There's got to be something exciting here, I thought to myself.
Maybe UCOB could have served up some chilled lemonade, cranked up the music a notch, and had certain hours where it would rain snow from the ceilings- with a 'In here, it feels like winter' theme?
Maybe The Body Shop could have offered some cooling fruity lip balm samples to combat the dry-lip syndrome?
Maybe Mogra could have conducted a workshop on how-to-dress-cool-in-ethnic-Indian?
In this day and age, Information, Communication and Entertainment are important and could even be deal-breakers for consumers, as they decide where to take their business.
On the other side of the world, Topshop in NYC has launched with a bang!
Their idea to hire personal fashion consultants, allows the young and trendy a chance for some high-end pampering.It gives customers more time in the store, with someone who is both aware of the inventory and attuned to people's styles. I wouldn't be surprised if the business brought in by these consultants is well over the average amount spent by a self-shopper.
Pure business genius? I think so.
'High Street Phoenix', whose slogan is aptly- 'a day well spent' because of the various activities it offers, was the destination.
There were a number of stores we visited:Patschouli and Mogra for Indian ethnic wear, Puma, United Colors of Benetton, Marks and Spencer, Pepe Jeans, Lifestyle (a department store owned by the Landmark Group) Lush Cosmetics etc. I was keeping a sharp vigil on something, anything, that could be considered blissful, exciting, or just something beyond the ordinary.
Lush had some great assistants- helpful and knowledgeable. The other stores? Passable service, not-so-interested sales staff, and far from what we call a great brand experience.It was a hot day too. And even though the mall is mostly air-conditioned, people were definitely listless. Come on! There's got to be something exciting here, I thought to myself.
Maybe UCOB could have served up some chilled lemonade, cranked up the music a notch, and had certain hours where it would rain snow from the ceilings- with a 'In here, it feels like winter' theme?
Maybe The Body Shop could have offered some cooling fruity lip balm samples to combat the dry-lip syndrome?
Maybe Mogra could have conducted a workshop on how-to-dress-cool-in-ethnic-Indian?
In this day and age, Information, Communication and Entertainment are important and could even be deal-breakers for consumers, as they decide where to take their business.
On the other side of the world, Topshop in NYC has launched with a bang!
Their idea to hire personal fashion consultants, allows the young and trendy a chance for some high-end pampering.It gives customers more time in the store, with someone who is both aware of the inventory and attuned to people's styles. I wouldn't be surprised if the business brought in by these consultants is well over the average amount spent by a self-shopper.
Pure business genius? I think so.
Subscribe to:
Posts (Atom)